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Delivery and Returns

Delivery

Please note that we are only able to send items to addresses with UK Postcodes, or BFPO addresses, this is because of the high cost of sending to non-UK addresses together with the delays in Customs.


Subject to stock availability, we aim to despatch all orders that customers place by telephone on through this website within 1 to 2 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays.

In the unlikely event that an item is unavailable, we will tell you and send it to you as soon as we receive new stock.

We usually use UK Mail or Royal Mail/ParcelForce to deliver your orders.

UK Mail Deliveries
We use UK Mail to deliver to most UK addresses. UK Mail will deliver during the day, but will not be able to give a specific time. We use UK Mail's next working day service (a working day is Monday to Friday excluding bank and public holidays) so you should receive the parcel the following day (or on Monday if it is sent on a Friday).

Royal Mail/ParcelForce Deliveries
For addresses a little further afield, such as the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands, we send using First Class Mail or Parcel Post, depending on the weight of the package being sent. Delivery is usually within 1-3 working days.

But, In all cases, if you have not received your parcel or heard from us within five working days, please contact us.

For orders under £100, the delivery cost is £6.99 per UK delivery address.

For orders of £100 or more, delivery is FREE.

If you spend over £300, you will receive not only FREE delivery, but will have a 10% discount automatically applied to your order.

You will have to sign for your parcel - the carrier will not leave it without. Nor will the carrier leave the parcel 'in the shed', 'round the back', 'in the porch/conservatory' etc. If there is no-one at home, the carrier will leave a card with details of how you can receive your parcel.

If you have any questions about delivery, please contact us.


Returns

At Greens, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their orignal packaging within 7 days.

Also, under the Consumer Protection (Distance Selling) Regulations 2000 (SI2000/2334), you can cancel the contract within a period of 7 working days, starting with the day after the day on which your parcel is delivered. This applies to all of our products except those that we have had specially made to your order.

However, please note that, for hygiene reasons, we cannot accept returns of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition. You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item is faulty. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website.

For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Signed For/Special Delivery or a specialist parcel carrier such as Parcelforce or UK Mail. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.

The UK Government has more information about your right to cancel your contract within the seven working day 'cooling-off' period at its Directgov website.