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Terms and Conditions

Delivery

Please note that we normally only send items to addresses with UK Postcodes, or BFPO addresses, this is because of the high cost of sending to non-UK addresses together with the delays in Customs. But if you do want items delivered to a non-UK address, please contact us for more information. Free delivery is only available to addresses with UK Postcodes.

All orders are fulfilled subject to stock availability. We aim to despatch all orders that customers place through this website or by telephone within 1 to 2 working days. Working days are Mondays to Fridays, but excluding Bank and Public Holidays.

In the unlikely event that an item is unavailable, we will tell you as soon as possible and may substitute the item with a similar item that is equal of of better quality. However, if you prefer we can send the originally ordered product to you as soon as we receive new stock.

Please note that at all times for the purposes of contract formation your order is an invitation to treat and our acceptance of your order takes place only when the goods are despatched. If we are unable to fulfil your order for any reason our sole liability to you is limited to a refund of the price paid including postage.

We use UK Mail, Royal Mail/ParcelForce, Hermes or Interlink to deliver your orders.

UK Deliveries
For most UK addresses, the carriers we use usually deliver during the day, but will not be able to give a specific time. We normally use a next working day service (a working day is Monday to Friday excluding bank and public holidays) so you should receive the parcel the following day (or on Monday if it is sent on a Friday).In the case of items with free shipping we may use a 2-3 day service. If we use a tracked service we will include a tracking number if available in the email that is sent to notify you your order has shipped.

Deliveries to addresses that are a little further afield from Bournemouth, such as the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands, may be sent using ParcelForce or Royal Mail Post or Parcel Post, depending on the weight of the package being sent. Delivery may take a little longer but is usually within 3-5 working days.

But, in all cases, if you have not received your parcel or heard from us within seven working days, please contact us.

For orders under £100, the delivery cost is £6.99 per UK delivery address.

For orders of £100 or more, delivery is FREE (UK Mainland only).

You may have to sign for your parcel - the carrier may not leave it without unless instructed so to do for instance if you ask for it to be left 'in the shed', 'round the back', 'in the porch/conservatory' etc. If you ask us to have your parcel delivered in such a manner, we will not be liable for any loss should the carrier leave the parcel in an insecure location at the dellivery address.  If there is no-one at home, the carrier should leave a card with details of where the parcel has been left or how you can have your parcel re-delivered if you have not asked for it to be left without a signature.

If you have any questions about delivery or want items delivered to non-UK addresses, please contact us for a postage quote before placing your order.



Returns

At Greens, we want you to feel confident about buying from us online. So if you do change your mind, you can return the goods in their original packaging within 7 days.

Also, under the Consumer Protection (Distance Selling) Regulations 2000 (SI2000/2334) as amended, you can cancel the contract within a period of 7 working days, starting with the day after the day on which your parcel is delivered. This applies to all of our products except those that we have had specially made to your order.

However, please note that, for hygiene reasons, we cannot accept returns of items of bedding once you have used them. Otherwise, we can accept returns of items provided they are in an 'as new' condition. You are responsible for the cost of returning the items except in the unlikely event we delivered the items to you in error or the item has a manufacturing defect or we have sent you a substitute item which you find to be unsuitable. If this was the case then please let us know by using the enquiry form in the 'Contact Us' section of the website.

For your own peace of mind and protection, we suggest that you use a tracked and insured service, such as Royal Mail Signed For/Special Delivery or a specialist parcel carrier such as Parcelforce or UK Mail. We may be able to arrange the collection of your item(s) from you, but you will still be responsible for the cost of return. You have a duty to ensure that you take reasonable care of the goods whilst in your possession and that they are not damaged in transit when you return them. So you must ensure that they are properly packed before returning them.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that you must return the item(s) to use before we can make a refund. The refund will be made using the same payment method that you used to pay for your order (PayPal or WorldPay). If you used PayPal the refund should appear in your PayPal account more or less immediately. If you used WorldPay or Cardsave as your payment method then the refund will appear on your credit or debit card statement. Please note that we will only be able to refund your outgoing postage, if any, in cases where the item is faulty or has been sent to you in error or is a substitute item which you find to be unsuitable.